Our Fees
At Crownstead, transparency is key. We operate on a no-upfront-cost basis — you’ll never pay anything before a claim or audit is submitted, and our success fee is only applied once a refund, reduction, or saving has been secured.
If you cancel after the 14-day cooling-off period but before we submit your case to HMRC or the Local Authority, a £95 + VAT administrative fee may apply, in line with our Terms & Conditions.
If your case has already been submitted, the full success fee becomes enforceable, as our service has already been carried out.
How We Work
Fee Example — Business Rates Audit
If your business rates reduction or refund is £5,000, our fee at 32.5% + VAT (39%) would be £1,625 + £325 VAT, leaving you with £3,375 in retained benefit.
Business Rates Saving/Refund: £5,000.00
Our Fee (32.5%): £1625.00
VAT (20%): £325.00
You Receive: £3375.00
Business rates outcomes may be a refund, reduction to future rates bills, or both. The success fee applies to the value of the reduction/refund achieved.
Fee Example — Tax Refund
If your refund is £1,000, our fee at 32.5% + VAT (39%) would be £390, leaving you with £610 returned to you.
Fee Breakdown
Tax Refund: £1,000.00
Our Fee (32.5%): £325.00
VAT (20%): £65.00
You Receive: £610.00
Pension tax refunds are always paid directly once approved — they are not offset, credited, or applied against future tax liabilities.
Key Points
No upfront fees
Standard fee — 32.5% + VAT (39% total)
Minimum fee — £95 + VAT (after cooling-off if work has started)
Fee becomes enforceable once submitted
You will never pay more than the value of the refund or saving
- All fees and payment obligations are governed by and enforceable under our Terms & Conditions and Letter of Authority.
Talk To the team
Call us free on 0113 4032675 or complete the form below, and a member of The Crownstead Services team will be in touch.
