You Could Be Owed Thousands If You Pay Business Rates On A Commercial Property.
We review your billing history, identify missed reliefs or errors, and handle the process from start to finish.
- No upfront cost — fee invoiced only if an adjustment is approved
- Up to 6 years of billing history reviewed
- Suitable for businesses, commercial landlords & Airbnb/SA operators
Start Your Business Rates Audit
Free Eligibility Check
Answer a few simple questions so we can see if you may be eligible.
We Handle The Paperwork
We manage all required documents and submissions from start to finish.
Receive Your Refund
Once your claim has been reviewed, approved funds are released.
Simple 3 Step Process
Frequently Asked Questions
We’ve answered some of the most common questions about how our process works and what to expect.
How long does it take to receive my funds?
Timeframes vary depending on the authority and the type of claim:
HMRC refunds typically take 2–8 weeks once processed.
Business Rates refunds or reductions depend on the local council’s assessment timeline.
We’ll update you at each step.
How will I receive my refund?
Where allowed, we request the refund or saving to be paid to us using a nomination / deed of assignment.
This allows us to deduct our agreed service fee and transfer the remaining balance to you automatically.
If the authority does not accept nomination or assignment, the refund or saving will be paid directly to you.
In that case, we simply invoice for our service fee once funds have been received.
For a full breakdown of payment processes and applicable fees, please refer to our Terms and Conditions.
Do I need to pay anything upfront?
No. There are no upfront costs to start your claim or audit.
You have a 14-day cooling-off period from the date you sign our agreement.
If you cancel within those 14 days, you won’t be charged anything.
After the 14-day cooling-off period:
An administration fee may be charged to cover work already carried out, and
If the claim/audit has already been submitted to HMRC or the local authority, the full success fee remains enforceable, even if you later choose to withdraw.
For full details, please refer to our Terms and Conditions.
What is your fee?
Our fee is success-based and clearly explained before you proceed.
Our standard fee is 32.5% of any refund or saving, plus VAT (39% total).
There are no upfront costs, and the fee is only payable once your refund, saving, or adjustment has been successfully processed.
For Business Rates Audits, if a reduction or refund is approved, the fee is applied to the saving or refund amount.
Full details on fees, cooling-off rights, nominations/assignments, and cancellation policy are set out in our Terms and Conditions.
Am I guaranteed funds?
Not everyone will be eligible. That’s why we carry out a quick check first.
What information do you need from me?
Just a few basics so we can confirm who you are and check eligibility. We guide you step by step.
Typically this includes:
Pension Tax Refunds: National Insurance number, contact details, date of birth, and brief employment/pension details.
Business Rates Audit: Business name, trading address, ratepayer status, and your council account number (from a recent bill).
We only ask for what’s necessary, and your data is handled securely and confidentially.
Do I need to use Crownstead Services ?
No — you are not required to use Crownstead.
You can make a claim or submit an audit request directly to HMRC or your local council at no cost.
You do not need to use a third-party company to request a Business Rates review, challenge, or refund. You can contact your local council or the Valuation Office Agency (VOA) directly and manage the process yourself for free.
Crownstead Services is a private company and is not affiliated with the Valuation Office Agency, local councils, or any government authority. Our role is to analyse your current valuation, identify whether a reduction or refund may be appropriate, and manage the process on your behalf from start to finish.
A standard success fee of 32.5% plus VAT is applied only when a reduction, refund, or payable saving has been successfully secured. You have a 14-day cooling-off period during which you may cancel without charge; after this time, an administration fee may apply to cover any work already completed.
If your entitlement results in a reduction to your rateable value or a decrease to your Business Rates bill rather than a direct refund, our success fee will still apply based on the value of the saving achieved.
For full details, please see our Terms & Conditions.
Crownstead Services Ltd is a company registered in England and Wales (No. 16677170).
Phone : 0113 4032675 | Email : Info@crownstead.co.uk
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