Stop Overpaying On Your Business Rates
We Audit your commercial property and identify opportunities for reductions or refunds — with no upfront fees and a free, no-obligation consultation.
Reclaim Your Overpaid Pension Tax
We manage your pension tax reclaim from start to finish — confirming eligibility, submitting all required information, and ensuring your refund is issued securely.
Free Eligibility Check
Find out in under 60 seconds
Hassle Free Process
We handle all the paperwork
Fast Results
Get updates while we work
Secure & Compliant
Data protected. No upfront cost.
How We Work
No complexity. No chasing. We confirm eligibility, manage the admin, and ensure your refund or saving is processed as quickly as possible.
Quick Check
Answer a few questions so we can confirm eligibility.
We Handle The Paperwork
We manage everything end-to-end.
Receive Your Funds
We finalise everything so funds reach you quickly.
Claim Back what’s rightfully yours.
Our team make the process simple, fast, and hassle-free — so you can recover the money you may be owed.
Business Rates Audit
Most UK businesses are paying more than they should. We audit your commercial property and secure refunds or reductions.
Valuations determine What
You Pay
Business rates are based on the Rateable Value set by the Valuation Office Agency — not what a business earns.
Refunds & Reductions
Are Possible
Business rates are based on the Rateable Value set by the Valuation Office Agency — not what a business earns.
We Handle Everything
For You
We manage the full Check → Challenge → Appeal process with the council/VOA so you don’t have to chase anything.
Pension Tax Refund
If you’ve accessed your pension, you could have paid too much tax. We’ll guide you to ensure you get back what you’re owed.
HMRC Over-Taxes
Withdrawals
Most flexible withdrawals are initially taxed at a higher emergency rate, which causes people to overpay tax.
Refunds Paid Securely
First
Refunds are released to Crownstead via nomination and then transferred directly to you, minus our success fee.
We Handle The
Process
Approved refunds are released to Crownstead via nomination and then transferred directly to you, minus our success fee.
How long does it take to receive my funds?
Timeframes vary depending on the authority and the type of claim:
HMRC refunds typically take 2–8 weeks once processed.
Business Rates refunds or reductions depend on the local council’s assessment timeline.
We’ll update you at each step.
How will I receive my refund?
Where allowed, we request the refund or saving to be paid to us using a nomination / deed of assignment.
This allows us to deduct our agreed service fee and transfer the remaining balance to you automatically.
If the authority does not accept nomination or assignment, the refund or saving will be paid directly to you.
In that case, we simply invoice for our service fee once funds have been received.
For a full breakdown of payment processes and applicable fees, please refer to our Terms and Conditions.
Do I need to pay anything upfront?
No. There are no upfront costs to start your claim or audit.
You have a 14-day cooling-off period from the date you sign our agreement.
If you cancel within those 14 days, you won’t be charged anything.
After the 14-day cooling-off period:
An administration fee may be charged to cover work already carried out, and
If the claim/audit has already been submitted to HMRC or the local authority, the full success fee remains enforceable, even if you later choose to withdraw.
For full details, please refer to our Terms and Conditions.
What is your fee?
Our fee is success-based and clearly explained before you proceed.
Our standard fee is 32.5% of any refund or saving, plus VAT (39% total).
There are no upfront costs, and the fee is only payable once your refund, saving, or adjustment has been successfully processed.
For Business Rates Audits, if a reduction or refund is approved, the fee is applied to the saving or refund amount.
Full details on fees, cooling-off rights, nominations/assignments, and cancellation policy are set out in our Terms and Conditions.
Am I guaranteed funds?
Not everyone will be eligible. That’s why we carry out a quick check first.
What information do you need from me?
Just a few basics so we can confirm who you are and check eligibility. We guide you step by step.
Typically this includes:
Pension Tax Refunds: National Insurance number, contact details, date of birth, and brief employment/pension details.
Business Rates Audit: Business name, trading address, ratepayer status, and your council account number (from a recent bill).
We only ask for what’s necessary, and your data is handled securely and confidentially.
Do I need to use Crownstead Services ?
No — you are not required to use Crownstead.
You can make a claim or submit an audit request directly to HMRC or your local council at no cost.
Frequintly Asked Questions
We keep things simple. Here are the answers to the questions we get asked the most.
Free No Obligation Consultation
We confirm if you may be due a refund or saving before anything is submitted.
No upfront costs
32.5% + VAT (39% total) only if successful
Payment handled via nomination/assignment where applicable.
Everything is explained clearly before you proceed.
For further information please view our Terms and Conditions
Why Work With Crownstead Services
We specialise in identifying and progressing legitimate opportunities for refunds or savings across business rates and taxpayer claims.
Valuations determine what you pay
Business rates are based on the Rateable Value set by the Valuation Office Agency — not on what a business earns.
Valuations can change over time
Physical changes, floor space adjustments, or usage changes can affect a property’s valuation.
Businesses have the right to request a review
Every ratepayer is entitled to use the Check, Challenge, Appeal process if they believe their valuation may need reconsideration.
Refunds can be backdated where applicable
If a valuation is reduced, councils may issue refunds for previous billing periods.
Relief schemes may apply depending on eligibility
Small Business Rate Relief, transitional relief and other schemes exist, but they require application.
of commercial properties are estimated to be incorrectly valued
of billing history can be reviewed
rate challenges submitted annually
Upfront Cost — you only pay if we win.
£7Bn+ in business rates relief was issued last year
Hundreds of thousands of rate challenges are submitted every year
16 different relief schemes exist, depending on property and eligibility
Refunds always come directly and securely.
Upto £7 Billion Granted in business rates relief.
In 2023-24, local authorities in England granted a total of £7.0 billion in business rates relief.
Hmrc Repaid £44,295,438 in overpaid pension tax.
HMRC repays overpaid pension tax — in Q3 2024, they repaid £44,295,438 in overpaid pension tax.
Talk To the team
Call us free on 0113 4032675 or complete the form below, and a member of The Crownstead Services team will be in touch.
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