Crownstead Services Privacy Policy

Effective date: 3 October 2025

Introduction

This Privacy Policy explains how Crownstead Ltd (“Crownstead Services”) collects, uses, and protects your personal data. It also explains your rights under the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

By using our website (https://crownstead.co.uk), becoming a client, or contacting us, you agree to the practices described in this policy. We may update this policy from time to time, and the latest version will always be published here.

Who We Are

In this policy, references to Crownstead Services mean Crownstead Ltd, Company Number 16726582, registered address: 1 Dock Street, Leeds, England, LS10 1NA.
Crownstead Ltd is the data controller.

What Information We Collect

To provide our services, we may collect the following types of information:

• Name, address, date of birth
• Email address and telephone number
• Employment and tax details (for HMRC claims)
• Bank details (for refunds and payments)
• Any information you provide when contacting us (phone, email, online forms)
• Technical information when you use our website (e.g. IP address, pages visited, cookies)

We only collect information that is necessary to deliver our services and comply with our legal obligations.

How We Collect Information

We may collect personal information from you when you:

• Complete forms on our website
• Contact us by phone, email, or post
• Provide documents needed to process your HMRC refund
• Interact with us via social media or marketing campaigns
• Visit our website (cookies and analytics)

How We Use Your Information

We use your personal data for the following purposes:

• To process your HMRC refund and provide our services
• To contact you about your claim or enquiry
• To comply with legal and regulatory obligations
• To improve our services and website
• To send you updates about our services (if you’ve consented — you can opt out anytime)

We will never sell your information to third parties.

Who We Share Information With

We may share your data with trusted third parties where necessary, including:

• HMRC (to process your refund)
• IT and system providers (to securely manage our services)
• Payment processors and banks (to transfer your refund)
• Professional advisors (such as auditors or compliance consultants, if required by law)

All third parties must comply with data-protection law and only use your data for the agreed purpose.

Security

We take the protection of your data seriously. Your personal information is stored securely, and all transactions are encrypted. While we use best-practice safeguards, please note that no internet system can be 100% secure.
All staff handling personal data receive regular data-protection training.

International Transfers

Some of our technology and service providers (for example, our email and marketing systems such as Mailchimp) may store or process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as UK GDPR-approved Standard Contractual Clauses, to protect your information and maintain equivalent data-protection standards.

How Long We Keep Information

We keep your personal data for as long as necessary to provide our services and comply with legal requirements. Typically, this is up to 7 years after your last interaction with us, unless a longer period is required by law.

Your Rights

Under UK GDPR, you have the right to:

• Be informed about how we use your data
• Request access to the data we hold on you
• Ask us to correct inaccuracies
• Request deletion of your data (in certain cases)
• Restrict or object to processing of your data
• Request transfer of your data (data portability)
• Withdraw consent (where processing is based on consent)

You can exercise these rights at any time by contacting us.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use the site and allow us to personalise content. You can manage or disable cookies through your browser settings at any time.

Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at:

Crownstead Ltd
1 Dock Street, Leeds, England, LS10 1NA
Email: info@crownstead.co.uk

If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.